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FAQ


    • Do you ship to my country?
      We ship via Aramex worldwide, with an exemption of a few countries.  Please email customer care for more information.
    • Are taxes/custom fees included in the price?
      No, all taxes and customs duty at destination country are to be paid by the recipient.
    • What if I don't see what I need on your site?
      Please
      email us your requirements and we will do our best to stock your favorite items.
    • Can I pay cash on delivery?
      Payment methods include Visa, MasterCard, American Express, Bank transfers and PayPal.
    • How can I cancel my order if I need to?
      Please contact us as soon as you can. If item has been custom made or shipped, no cancelation will be accepted.
    • I have received my order, and it is damaged!
      Please contact us within 14 days of receipt.
    • Do you offer gift cards?
      Not at the moment.
    • I'm having trouble placing my order. Who can I contact to help me?
      Please go to
      contact us page for all our contacts information.

     

    • How can I keep track of my order for delivery?
      As soon as your order is shipped, an Aramex tracking number shall be provided by email. 

     

    • How do I know if the colour is accurate?

    We do not guarantee the colours are exactly as viewed due to the difference between monitor screen, phones and tablets.


    Can I change my details?

    Yes you can change by logging into your account or my contacting our customer care staff.

    • What size abaya shall I get?

    Depending on the abaya design please follow the size chart provided, if still in doubt please contact our Customer Care staff to advise you.

    • I think I sent the wrong measurements?

    Contact our Customer Care staff within 3 days to ensure that no work was done on your custom order

    • Can I return my order?

    If your order was a made to measure/ custom product or discounted item then no returns are permitted.  If there was a mistake in the order from our end then write us an email to communicate the return policy.